 | What breakout categories do you anticipate using? |
| What benchmarks might you use? |
PA 784
Fall 2002
Homework #2
Due Sept. 26
Designing
Outcome Measures
For the SF
Dept. of Child Support Services (or another agency of your choosing)
q
Rewrite the mission statement, if
necessary, to comply with Hatry’s recommendations.
q
Identify the categories of key customers
q
Identify candidate outcomes
(intermediate and end).
q
For one of these outcomes
o
Design an outcome-sequence chart.
o
Select an outcome indicator and clearly
define it.
o
Describe the source of data you would
use for this indicator.
o
State how you would normalize the
indicator.
o
Identify the explanatory factors you
will examine and how you think they might impact your performance measures.
o
Describe how you expect to report on the
measures once they have been implemented.
| What breakout categories do you anticipate using? |
| What benchmarks might you use? |
q
What criteria would you use to select
another agency for comparison? What
format would you use to make the comparison in your report?